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I don't have much experience with other web hosting services, so it's hard to compare, but so far I've been impressed that my support tickets get answered quickly by people who seem to be technically savvy.

Some of the instructions for configuring things assume you are using their DNS servers to host your domain's DNS records. When I ran into problems using third-party DNS hosting, they were able to help me diagnose the problem, but it still would have been nice if the instructions were clearer (i.e. where I needed to point MX and CNAME records to get their webmail access to work).

The one downside I see to u2 is that they don't allow ssh access, so you're stuck with the crappy control panel / file manager interface. If you don't care about unix shell access, this won't be an issue. There's nothing I wanted to do that I haven't been able to do with the file manager, but almost everything would be easier with real shell access.

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